So out came the old  D7800 which is excellent in this regard. Its conceivable the chipset being new in the D7800 has some problems. Bail on this product as quick as you can. Seeking assitance to connect my Nighthawk D7800 to iinet's FTTN NBN. You should be ashamed to plug it given all the feedback. There has been ZERO response from Netgear on these issues. I'm now using the current firmware 10.0.1.34 and continue to work trouble free. NBN is going live here in a month. Archive View Return to standard view. Bought a Netgear R7000 but the router just couldn't get connected. The netgear d7800 has the power to do this and is easy to set up and offers basic and advanced setup modes. Original modem/router not performing so purchased above. Hi thanks for your fantastic write up. Ashcox. It won't work if you forget this step. Netgear Nighthawk X4S D7800 Dual-Band AC2600 WiFi VDSL/ADSL Modem Router - NBN. But cmon, around 220 dollars aint bad for a router. Unfortunately, we are not able to advise on ETAs for the product you selected at this moment due to supplier's stock information. I do not use VOIP however I do intend to maintain my standard house phone. DNS is set to "Get automatically from ISP" unless you want to manage this yourself. On my set up I don’t have a phone line in the house... we just rely on mobiles. The D7800 syns OK, but then drops out at least 10 times per hour usually for periods of around 1 minute. Months now. Re: Nighthawk X4s and Australian NBN - FFTN doesn't work. Wait until the upload is complete. Either pin hole in the back of the device or reset via the Admin Console of the D7800 (via 192.168.0.1). Did you reboot the device? It it sounds like you plan to have the same set up we have. Thanks for your note. Just out of curiosity im with iinet aswell but im sure thats not the issue. What I do know is that .22 does allow you to connect with the NBN. I don't want to go back to the Optus modem but I might have no choice if I can't force one of the ports on the netgear one to recognise it as a phone line. If I missed anything important please leave a comment below. I'm experiencing the same problem. Internet IP Address is set to "Get dynamically from ISP". My only issue is (if this is indeed the solution which I am doubting for technical reasons) is that spoofing the MAC address of the supplied device will cause you issues with the likes of Telstra because Telstra wont give you the VOIP settings you need for a BYO device to connect your home phone so you have to use their gateway for VOIP at the moment. Condition: Seller refurbished. Harveys is 550!! Just wondering if I need another MODEM? If UNI-D1 doesn't work, try each UNI-D port. Solved: I have a Netgear Nighthawk R7000 AC1900 Smart WiFi Router. Oh well for roughly 220 dollars, I think this router was a steal. Come back and let us know once you’ve tried it. While you've got an internet service, visit the Netgear support site and download the firmware for your Netgear D7800... but don't get the current version v1.0.1.24 (i.e. They know it and have done NOTHING about it. Move to the Netgear Taipan. Step 1. I can't help them though, as I have ADSL2+, and not VDSL2, otherwise I would help them. Nighthawk X4s and Australian NBN - FFTN doesn't wo... WiFi 6 Access Points and devices are the future of WiFi. You can also see your connected devices, run an internet speed test, manage your NETGEAR service subscriptions, and more from the palm of your hand. We hope you'll join the conversation by posting to an open topic or starting a new one. - Can someone please tell me if this is something that will be fix soon? We getting an ETA yet Darren? Thanks for the info / help. Browse to to find the firmware version you downloaded in Step 2 above and then select Upload. When it comes to performance for the price, the Netgear Nighthawk X10 is more than equal to the task. Nighthawk D7800 won’t detect DSL cable - Telstra NBN FTTN I recently purchased a nighthawk x4s d7800 modem router and have been attempting to use it with my Telstra FTTN NBN internet. It means they are accepting fault. Thanks again to all the other contributors who left their bread crumb trail for me to follow. Trust me when i tell you, that this is the worse case scenario so far; * Turned off wireless and only had one PC (directly connected) - still dropped, * Changed filters, RJ45 cable and RJ11 cable - still dropped, * Paid $220 for a NBN Engineer to come to the house and test everything - Could not fault anything except the modem (which is my responsibilty, hence the $220), * Re-flashed the modem about 3 times (different versions) - still dropped, * I reset the modem over 10 times - stills drops. 160MHz support makes it easier to stream 4K content in pristine quality. Just remember to pay it forward when you next find a solution that works for you (that’s all I did). I bought one as you can still set it to router mode. Same problem... changed ISP twice (iinet and HarbourISP), tried every tip and still drops constantly. I'm new here, please be nice reference: whrl.pl/Re1lZy. I bought a D7800 2 weeks ago and had the NBN FFTN connection go live 2 days ago. Nighthawk X4S AC2600 Wi-Fi VDSL/ADSL Modem Router with MU-MIMO and Quad Stream technology delivers Wi-Fi to multiple devices simultaneously for up to 3 times faster speeds. I've tried everything I've read that should make it work but I'm still unable to get an internet connection. thanks Doug. I mean otherwise we would have seen a firmware fix pretty quickly. Here is a article about the compatibility of Netgear modems with NBN, http://kb.netgear.com/app/answers/detail/a_id/30439. I’m not sure if that works or not. Leave the next few options as they are unless you know what you're doing. So clearly it is a problem with the modem and/or it's firmware. Picture Information. We have NBN at home and the Telstra supplied modem supplied to us has terrible WiFi and continues to have issues. If the modem can get a connection on VDSL2 then it WILL be fixed. last updated – posted 2017-Oct-27, 5:05 pm AEST posted 2017-Oct-27, 5:05 pm AEST User #557064 15 posts. To answer your question, after getting started on firmware 10.0.1.22 I waited until firmware 10.0.1.28 was released before I upgraded. dsanx. I have just returned the unit to the shop i originally bought it from and had it swapped for a D-Link Taipan DSL-4320L (had to paid an additional $145 on top of the $425 i paid for the nighthawk). Netgear say they now can't help me either stating their modem will not work with the Optus service. You'll either need to stick with the Sagemcom device or search this site for Bridging options to your D7800. Whatever was wrong with .24 seems to now be resolved. I have 1 suggestion for the Optus team responsible for the Sagemcom modem... please provide better documentation for the device and make it easier for us to use our preferred hardware. Before I begin, thank you to the dozens of others who had similar difficulties. The iinet modem is flawless, but for its simplicity i looked to buy something better - how wrong i was! None of us want to use the cheap telco gateways but the alternative must be able to connect as advertised. Its like there was no problem and they had a fix (which isnt really a fix). Step 5. Archive View Return to standard view. I played around with QoS and that seems to have helped somewhat your link is a disgraceful plug for a modem that does not work. Just confirming...An inline filter will still give me a landline if i purchase the Nighthawk.....So thats wall plug to inline filter..whichs splits to landline and Nighthawk. Avoid the shiny expensive box. Enjoy your NBN experience. Step 3. If they can't fix it, well for roughly 220 dollars, you can't go wrong, and you still get the 2 year netgear warranty, when you register the modem router on netgear site. are there test firmwares we can try? Can anybody help me please? Subscribe for Updates. Hi Darren - well this seems a little all too little all too late. Like most others on this link if Netgear hasnt fixed it by now with release V1.0.0.48 I will make the move to the D-Link Taipan. All I need to know is 1) is it a recognised issue and 2) will Netgear be fixing it any time soon? Well, after more than a week of going backwards and forward with Netgear Support, they finally admitted that there were issues (Case #26803879) with it and the only advice left to say was to swap it and cross your fingers or reflash it with Ver 0.38 which i already had done and still dropped the connection. Will my normal house phone work with the Nighthawk router you used or will I need to keep using my rubbish Sagemcom optus provided modem? Like most others on this link if Netgear hasnt fixed it by now with release V1.0.0.48 I will make the move to the D-Link Taipan. Once you've installed version .22 you MUST reboot your D7800 for the service to begin working. If not, are there any guides available in setting - 309785 Several months now and Netgear put out a document claiming compatibility for the D7800 with FTTN. FTTN is very new, and its obviously untested here. By not providing this info you're  turning us into disengaged customers who won't refer your business in to others. just found your your article and it is exactly what I’ve been looking for. Re: Nighthawk X4s and Australian NBN - FFTN doesn't work. I had .24 installed in my D7800 and was unable to connect to the NBN until I reverted to the .22 version. Step 6. Hi there, Newly get connected to Telstra NBN in my apartment. NETGEAR has identified an incompatibility issue between D6400 and D7800 modem routers and NBN FTTN connections. I have today gone out and bought a Netgear Nighthawk Modem Router but for - 648107 Opens image gallery. Has anyone got any idea on what that might be. This latest D7800 is no more than a house brick. Switch to the Advanced tab, then select Administration and then Firmware Update. Nighthawk X4S delivers the single fastest available WiFi connection to any one device, up to 1.73Gbps, and a total of 2.53Gbps. thanks, I have managed to get the modem router up and working. Telstra NBN Support are not supportive! open the Admin Console of the D7800 (via 192.168.0.1 in most cases). Personally I don't need to use the landline VOIP phone connection. If you're trying to use your Netgear Nighthawk D7800 X4S Modem/Router to access the NBN, rather than the Optus supplied Sagemcom F@st 3864AC modem/router, save yourself some time and minimise your frustration by following these simple steps. "Does your internet connection require a login?" Actually I should have said, it CAN be fixed... nothings impossible. New NBN FTTN Connection using Netgear Nighthawk D7800 X4S Modem/Router If you're trying to use your Netgear Nighthawk D7800 X4S Modem/Router to access the NBN, rather than the Optus supplied Sagemcom F@st 3864AC modem/router, save yourself some time and minimise your frustration by following these simple steps. Need to say goodbye to this Sagemcom...so looking forward to Nighthawk. Your dreaming. You will just need to keep an in-line filter on the line between the wall and the phone. It continued to work without issue. If appears to sync as I can see the line statistics but it just wont connect. Hi, any updates on the d7800 and the sync issues with FttN? Thats a steal at that price. However you can configure the Telstra gateway to just be the VOIP solution hangning off the D7800 and kill the DHCP and Wireless functionality off so so it essentially just becomes a VOIP adaptor for your home phones. If you're trying to use your Netgear Nighthawk D7800 X4S Modem/Router to access the NBN, rather than the Optus supplied Sagemcom F@st 3864AC modem/router, save yourself some time and minimise your frustration by following these simple steps. Step 4. The netgear d7800 nighthawk was purchased to replace a netcomm basic modem. SKU# AB67378 , Model# D7800-100AUS. Unbox, power up, plug it in to the phone socket and connect to your computer (wired or wireless, doesn't matter). Problems solved. I’ve got FTTN. So much for the Nighthawk being NBN ready. . Unfortunately no eta on fix for this. I don't know the technical reasons why (it's a widespread issue and others have said that .24 disabled a port or something). Is this the same thing as the VOIP line? Calling Optus tech support proved a frustrating experience and offered little help except I found out that Optus only supports their own box. Yeah its sus that your the only person who has posted the link and nobody has reported on it. It features the latest wireless standard, 802.11ac, and it has a dual-core processor on the inside to make sure all of its networking functions run as smoothly as possible. View details NBN Routers: Speed test comparisons Play like the Legends with Nighthawk® X4S AC2600 Ninjas in Pyjamas (NiP) Edition Smart WiFi Router. Hopefully it's noticably faster than your previous connection. Being a new chipset, they will have to iron out the bugs. Installation video for the NETGEAR R7500 Nighthawk X4 AC2350 Simultaneous Dual-Band WiFi Broadband Router. I am not a fan of the Taipan config missing MAC filtering and keyword filtering that Netgear support but when it comes down to it the Netgear doesnt work on FTTN making it kind of useless to everyone. Non-techie - laymans terms please!! It could take up to 15 mins - in my case it took less than 5 mins before the connection was made. Thank you so much man, I've been trying to get my netgear modem to work with FTTN for ages. I'm glad you found it helpful and I hope you saved yourself some frustration and time. Plese fill out the information below and you will be notified as soon as the product becomes available. Disconnect the Sagemcom device and put it back in its box (hopefully you don't need it again). Save it to your computer to install in a moment. We have no VOIP, but we do still have our normal home landline (although we never use it). Check the settings under Setup and Internet Settings. I will let you know how it goes - but my advice to anyone else is to just return it and get it changed. With eye-popping speeds, the X10 is among the fastest routers available, with 60GHz 802.11ad connectivity that allows it to reach speeds of 4.6Gbps on the 5Ghz band, while still also offering support for more common 802.11ac devices at speeds of up to 1,733Mbps. I have been a Netgear guy for over 10yrs and i just cannot go back or even accept the denials from Netgear support. Netgear D7800 on TPG NBN via HFC. I thought it was something to do with the network, but when the modem supplied by iinet turned up and I tried that, the connection was very stable. Step 7. The Netgear Nighthawk D8500 delivers premium networking features and impressive speeds suitable for large households with hefty data appetites. Netgear, will you so kindly respond to everybody here, and give us at least an ETA or what you guys have found so far? Get ultimate Wi-Fi speeds of up to 2.53Gbps, with a powerful 1.4GHz dual core processor. I note that the current firmware version is 10.0.1.34. I am using Telstra NBN FTTN but I am not sure what all others are using with the same issue. CHOICE Expert Rating . Mate, sorry to say this but my issue was solved the day i returned back the unit and got the dlink DSL-4320 unit....  had the old unit replaced twice with no sucess... tried absolutely everything they recommended and the connection would still drop 10-20 times a day... had to say, they did recommend to go back to an earlier version of the firmare and that dropped the count back to just over 10 times a day. Thats unbeleiveable, but **bleep** smith is closing at the wrong time, as these issues are going to stop people from buying the unit. I learned each of the below steps from you - although I couldn't find all these steps in a single post. i cant see why it wont, It is NBN co verified and has the correct firmware and can connect to a VDSL connection. View your usage, get billing support and much more with the My Optus app, download it, New NBN FTTN Connection using Netgear Nighthawk D7800 X4S Modem/Router, Re: New NBN FTTN Connection using Netgear Nighthawk D7800 X4S Modem/Router. Netgear Nighthawk X4S AC2600 WiFi NBN/VDSL/ADSL Modem Router D7800. Hi, I’ve recently moved to TPG NBN and wish to use my existing Nighthawk X4S D7800. I hope this helps you navigate the otherwise challenging set up process and gives you the opportunity to use the device of your choice. Ended: Nov 19, 2020, 06:05:06 AM EST. Blah, Blah when speaking to someone in India. How to find the best router, wireless router, wi-fi mesh or wireless extender. Do Yourself a favour and buy a D-Link Taipain. Inside Netgear’s Nighthawk X4S, you’ll find specs deserving of that high-speed sounding “Nighthawk” name, with a dual-core 1.4GHz processor to handle the activity passing through it and a chipset capable of working in the 802.11ac network technology, which is also backwards compatible with the 802.11a/b/g/n networks. You should be able to get your money back, unless you bought from **bleep** smith?I think you should try returning it, or help them fix it maybe? This is what mine say now. With Quad-Stream X4S Architecture you’ll enjoy the ability to stream multiple HD videos at the same time. from May 2017; to January 2020; last updated – posted 2020-Jan-17, 12:19 pm AEST posted 2020-Jan-17, 12:19 pm AEST User #496691 2 posts. Easy Setup and Use with the Nighthawk App. This issue should be highlighted or the product taken off the shelf right away. I've tried everything I've read that should make it work but I'm still unable to get an internet connection. P.S. Your "control" isn't worth the bad press it causes. Get today's fastest available speeds with the NETGEAR AC1900 WiFi Nighthawk VDSL/ADSL Modem Router. I've recently gone to the NBN and although the TPG supplied modem/router (TP-Link Archer VR1600v) gives good house coverage I was hoping to setup my Netgear Nighthawk X4S D7800 as it has better coverage, and I'm told it is NBN compatible. Please follow the steps below to set up your Netgear Nighthawk D7800. I have one in the cupboard gathering dust. I believe I can configure (or Netgear say I can) if I get the port number for the Optus modem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Any assistance is appreciated. Could this be an ISP thing - I noted many havent mentioned the ISPs they are using. Hi Darren - I have read a plethora of material on the same issue. 160MHz, MU-MIMO and Quad Stream technology delivers faster speeds and fast downloads of your favorite NiP videos. I am connected to fixed wireless nbn and I wanted a good modem to try to boost the signal so it could be picked up in a flat around 50m from my house. ends in .24), instead download the older version that ends in .22. CHOICE Expert ... NBN Modem Router Reviews - Brands Tested By CHOICE. I am a new FTTN customer having significant trouble with my new optus connection. If everyone just helps netgear get it right, via firmware upgrade, and thats IF they can fix it via firmware upgrade, the sooner it will get fixed. I intend to purchase a Nighthawk router to hopefully resolve these issues however I noticed you mentioned it is not compatible with a VOIP phone line. Nighthawk supports ADSL/ADSL2/ADSL2+ and VDSL/VDSL2. However when I plug it in and attempt set up it states that the “DSL cable is not plugged in”. You are going to get a lot of returns in Australia - the law here says it must be fit for purpose and this definetly isnt. You are a god! I thought Netgear - 733911 I have a Netgear D7800 XS4 Nighthawk and amtrying to connect it to a FTTN connection, bt it just wont connect. Step 2. Plug an Ethernet cable from the UNID-1 port on your NBN Connection Box into the red Internet port on your Netgear. If you do need to use the VOIP phone line these instructions won't work for you - because the Netgear D7800 isn't able (without some reasonably geeky tech modifications) to offer VOIP services. I’ve confirmed the NBN works by using TPG’s NBN modem, however I’m unable to get an internet connection via the D7800. Sell one like this. Price: AU $219.00 (approx C $210.77) View original item. BR500 VPN Currently Experiencing Intermittent Connectivity Issues. Re: Nighthawk X4s and Australian NBN - FFTN doesn't work. My unboxing of the Netgear Nighthawk X4S D7800 AC2600 router. - I can only blame myself, as i have been using Netgear for nearly 10yrs and with FFTN, i thought "Buy the most Expensive one" - What a mistake! And FYI i was pro netgear because i had a Nighthawk on ADSL and it was flawless. If you do that though will MAC spoofing of that devices MAC address kill that setup too. Hi Darren - well this seems a little all too little all too late. The Optus modem has a port dedicated for the phone which comes through the NB box. I honestly hate the performance of the optus provided modem. What is the CHOICE Expert Rating. Model: D7800|Nighthawk X4S – AC2600 WiFi VDSL/ADSL Modem Router. With the Nighthawk app, setup takes just minutes, so you can start enjoying better WiFi sooner. Shame Optus Tech's don't write this kind of material and help us all out. High-powered amplifiers, external antennas and Beamforming+ improve range and reliability. Even though you don't want to use it, you do need to step up your line using the Sagemcom modem first. Have you by any chance tried this version with the Optus connection? Put your feet up and marvel at the (hopefully fast) NBN speed you're now achieving. Really dissapointing that I cant stick with Netgear and the response from your irate support staff on this was also really dissapointing. We found something similar. The VDSL2 part of it anyway. 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